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05.07.2020

The LTV of SaaS

We did research showing the typical SaaS company generates $0.57 of revenue per $1.00 of investment at the time they go public. At that level of annual revenue and assuming net dollar retention of 111% (in line with the median……

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05.06.2020

Cash efficiency in SaaS

Cash efficiency is one of our favorite metrics in SaaS. Measured as recurring revenue in the latest year / equity + debt invested, it is every bit as important as growth. We did an analysis looking at the revenue, equity,……

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05.04.2020

SaaS margins are terrible

It’s common to hear “SaaS has great margins,” but that’s just not true. The margins in SaaS are terrible as the data below show. The table has 81 publicly traded SaaS companies with median revenue of $422mm meaning they’re well……

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04.30.2020

The 12 commandments of customer success

We’ve had the good fortune of learning from and investing in SaaS businesses with excellent customer retention and upsells. Below are some of the key learnings we’ve gathered over time.   The Customer Success Team is not the only group……

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04.29.2020

Learnings from successful founders

The book ‘Founders at Work’ interviews well known tech founders about their earliest days. It’s well worth the full read, but below I summarized portions that really stood out to me. Introduction “Perseverance is important because, in a startup, nothing……

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